Our Commitment
At gb99b, responsible gaming is not a checkbox or a legal formality — it is a core part of how we operate. We understand that online casino games and sports betting carry an inherent risk of harm for a small number of players, and we take that risk seriously. Our responsible gaming programme is designed to give every player the information and practical tools they need to keep their gambling experience enjoyable, affordable, and within their own control.
gb99b is committed to maintaining a fair, transparent, and safe environment for all players across Bangladesh — whether you are placing a cricket bet during a BPL T20 match, spinning the reels on your favourite slot, or trying your hand at live roulette. We encourage every player to set clear boundaries before they start playing and to treat gambling as one form of entertainment among many — never as a way to earn income or recover financial losses.
Entertainment First
gb99b promotes gambling purely as a form of entertainment. We encourage players to set a personal entertainment budget — an amount they are comfortable losing — before each session begins, and to stop once that amount is reached.
Player-Centred Approach
Every responsible gaming tool on gb99b is designed around the player's needs, not the platform's commercial interests. When a player needs to slow down or stop, we actively support that decision without question or delay.
Ongoing Monitoring
Our platform monitors for patterns that may suggest a player is at risk — such as rapidly increasing bet sizes, extended unbroken sessions, or repeated attempts to reverse self-exclusion requests. Our team may reach out proactively when such patterns are detected.
Transparency & Education
gb99b is committed to providing clear information about how our games work, including the house edge, return-to-player (RTP) rates, and the statistical reality that the outcome of every game is determined by chance. Informed players make better decisions.
Age Restriction
gb99b strictly prohibits access to players under the age of 18. All forms of gambling on our platform — including casino games, live dealer tables, sports betting, and crash games — are available to adults aged 18 years and above only. This rule applies to all players in Bangladesh without exception.
During the account registration process, gb99b collects date-of-birth information and reserves the right to request supporting identity documents as part of our Know Your Customer (KYC) verification process. Any account found to belong to a player under the age of 18 will be immediately suspended, all winnings will be forfeited, and any deposited funds will be returned to the originating payment method.
- All players must confirm they are aged 18 or older at the point of registration.
- gb99b may request a copy of a national ID card, passport, or driving licence at any time to verify a player's age.
- Accounts where age verification is pending may have withdrawals suspended until verification is complete.
- Parents and guardians are encouraged to use parental control software to prevent underage access to gambling websites. We recommend tools such as Net Nanny, Qustodio, and Kaspersky Safe Kids.
- If you are concerned that a minor in your household may have accessed or attempted to access gb99b, please contact our support team immediately.
Signs of Problem Gambling
Problem gambling can develop gradually. Many players who develop harmful gambling habits are initially unaware that their behaviour has crossed from entertainment into compulsion. The following warning signs — recognised internationally by addiction counselling professionals — may indicate that gambling has become a problem for you or someone you care about.
Warning Signs to Watch For
- Spending more money on gambling than you originally planned or can afford to lose.
- Feeling restless, irritable, or anxious when you are not gambling or when you try to stop.
- Gambling to escape stress, loneliness, depression, financial worries, or personal problems.
- Chasing losses — placing further bets in an attempt to recover money you have already lost.
- Lying to family members, friends, or colleagues about how much time or money you spend gambling.
- Borrowing money, selling possessions, or neglecting bills in order to fund gambling activity.
- Neglecting work, studies, family responsibilities, or personal health because of time spent gambling.
- Repeatedly attempting to stop or cut back on gambling but finding yourself unable to do so.
- Feeling that you need to gamble with increasingly large amounts of money to experience the same level of excitement.
If you recognise three or more of these signs in your own behaviour, we strongly encourage you to use the self-assessment tool further down this page, activate one of gb99b's player protection tools, and consider speaking with a qualified counsellor. Acknowledging a problem is the first and most important step toward addressing it.
Player Protection Tools
gb99b provides a suite of practical responsible gaming tools that players can activate at any time through their account settings or by contacting our support team. These tools are available immediately upon request — there is no waiting period and no requirement to provide a reason for using them. All tool activations are logged and take effect within minutes.
Deposit Limits
Set a maximum deposit amount for any rolling daily, weekly, or monthly period. Once your limit is reached, further deposits will be declined until the period resets. Limits can be lowered instantly; increases take 24 hours to take effect.
Daily / Weekly / MonthlySession Time Limits
Set a maximum continuous play session duration. When your session limit is reached, you will receive a notification and be prompted to log out. This tool helps prevent prolonged uninterrupted gambling sessions.
Per SessionReality Check Alerts
Enable periodic on-screen reminders that display how long you have been playing and how much you have won or lost during the current session. Reality check intervals can be set from every 15 minutes to every 2 hours.
15 min – 2 hrsLoss Limits
Set a maximum net loss threshold for a daily, weekly, or monthly period. When your loss limit is reached, your account will be restricted from placing further bets until the period resets, helping you avoid chasing losses.
Loss ProtectionTime-Out (Cool-Off)
Take a short break from gb99b for a defined period: 24 hours, 48 hours, 7 days, or 30 days. During a time-out, your account is locked for all gambling activity. Existing balances are safe and withdrawable during this period.
24h / 7d / 30dAccount Cooling Period
Request a mandatory cooling period before any changes to your responsible gaming settings take effect. This prevents impulsive decisions — such as increasing deposit limits during a losing session — from being acted upon immediately.
24-hr DelaySelf-Exclusion
Self-exclusion is gb99b's most powerful responsible gaming measure. When you self-exclude, your account is fully locked for all gambling activity for a minimum period of 6 months. During self-exclusion, you will be unable to log in, make deposits, or place bets. Any promotional or marketing communications from gb99b will also be suspended for the duration of the exclusion period.
Self-exclusion at gb99b is treated as a serious and binding commitment. Unlike a standard time-out, self-exclusion cannot be reversed before the minimum period has elapsed — even if you contact our support team and request early reinstatement. This is intentional: the minimum cooling-off period is designed to give you a meaningful break from gambling during which you can seek support if needed.
- Minimum period: 6 months. Extended options of 1 year, 3 years, and permanent exclusion are also available.
- How to request: Contact our live chat support team and state that you wish to self-exclude. Your account will be locked within 30 minutes of your request being confirmed.
- During exclusion: Your existing account balance remains safe. You may request a withdrawal of your balance at any time during the exclusion period by contacting support.
- After the exclusion period: Your account will not be automatically reactivated. You must contact support and confirm that you wish to return to play. A 24-hour mandatory reflection period applies before reinstatement.
- Permanent exclusion: If you choose permanent self-exclusion, your account will be permanently closed and you will not be able to open a new account with gb99b. This decision is irreversible.
Self-Assessment
The following self-assessment questionnaire is adapted from internationally recognised problem gambling screening tools. Answer each question honestly — your responses are for your own personal reflection only and are not submitted to gb99b. If you answer "Yes" to three or more questions, we encourage you to speak with a professional counsellor and to consider activating gb99b's self-exclusion or time-out tools.
Responsible Gaming Self-Assessment
There is no shame in recognising that gambling has become a problem. Millions of people around the world experience problem gambling at some point in their lives, and effective help is available. The earlier you seek support, the easier it is to regain control.
Support & Resources
If you believe that gambling has become a problem for you or for someone you care about, reaching out for professional support is the most important step you can take. The following organisations provide free, confidential support and counselling services for people affected by problem gambling. gb99b does not have any commercial relationship with these organisations — they are listed purely to help our players access independent professional help.
Gamblers Anonymous
A worldwide fellowship of people who share their experience, strength, and hope with each other in order to solve their common problem and help others recover from problem gambling. Meetings and support materials are available internationally.
GamCare
GamCare provides free information, support, and counselling for problem gamblers and their families. Their online chat service and helpline are available to players worldwide, including those in Bangladesh seeking English-language support.
gb99b Live Support
Our own trained responsible gaming support team is available 24 hours a day, 7 days a week via live chat. If you are concerned about your gambling behaviour, our team can help you activate protective tools, initiate self-exclusion, or simply listen without judgement.
Family & Friends Support
Problem gambling affects not only the individual but also their family and social circle. If someone close to you is struggling with gambling, organisations such as Gam-Anon offer dedicated support groups and resources specifically for the families and friends of problem gamblers.
Contact Our Team
gb99b's responsible gaming team is part of our wider 24/7 customer support operation. If you have any questions about the tools described on this page, wish to activate self-exclusion, want to discuss your gambling behaviour in confidence, or simply need to talk to someone, please reach out using the details below. All responsible gaming contacts are handled with complete discretion.
We Are Here for You — 24 Hours a Day
Email: [email protected] (subject: "Responsible Gaming")
Live Chat: Available at all times through the gb99b platform
WhatsApp: +880 1700-000000
All contact details are for display only — they are plain text and not clickable links.
gb99b takes every responsible gaming contact seriously. When you reach out to us about a gambling-related concern, you will be connected with a trained team member — not a scripted automated response. We are committed to listening, taking action on any tool activations you request, and referring you to professional external support where appropriate. You will never be pressured to continue playing when you have indicated that you want to stop.